Its is a service provided by Jarir bookstore that enable a customer to trade-in their old device and get the value as a discount to buy a new device.

1. Jarir Bookstore’s device replacement service allows you to exchange your old electronic device for a discount on a new device of your choice.
2. Products from the following categories are eligible for replacement (Smartphones, Smart Watches, Laptops, Tablets, Headphones, and Gaming devices) in exchange for a discount on all products and services at Jarir Bookstore.
3. Each customer is allowed to replace a maximum of three devices during any single calendar month.
4. The service allows the replacement of up to three old devices to obtain a new device, provided that the new device’s value is equal to or higher than the value of the replacement voucher.
5. The voucher value can be converted into Jarir Bookstore purchase vouchers.
6. Completing the replacement process requires the customer’s personal presence to verify personal information (Name, Mobile Number, National ID / Residence ID Number).
7. The customer must show the verification message to the employee when finalizing the replacement process.
8. The self-evaluation pricing on the Jarir website is not considered a final valuation. The final price will be issued after the customer visits the branch and the device is inspected by a Jarir Bookstore employee.
9. The device will be tested by a Jarir Bookstore employee and classified based on the device’s age, condition, included accessories, and the results of the inspection on the manufacturer’s website.
10. Jarir Bookstore reserves the right to reject the replacement process in the following cases:
    1. The presence of a personal account on the device.
    2. The presence of a password, screen lock, or network lock on the device.
    3. Failure to disable the "Find My Device" feature on Apple devices.
    4. Unclear serial number or IMEI number.
    5. Damaged, non-original, or modified components of the device.
    6. The customer’s refusal to provide Jarir Bookstore with the required personal information.
11. The customer is responsible for disclosing all modifications or repairs that have been performed on the device.
12. If it is discovered that the device information does not match, or that there are undisclosed modifications or repairs on the replaced device, Jarir Bookstore reserves the right to demand the return of the new device from the customer and to charge the value of the replaced device in addition to processing fees estimated at 10% of the device’s value.
13. The customer must ensure that a backup of all files has been made and that all data has been deleted from the device. Jarir Bookstore bears no responsibility for any consequences resulting from failure to delete the data.
14. The customer may cancel the process before completing the replacement at the cashier. Once completed, the old device cannot be retrieved, and Jarir Bookstore’s exchange and return policy stated on the purchase invoice will apply.
15. Once the replacement request is completed, it is not permitted to return the replaced device (the old device).
16. The replacement voucher must be used at the same time it is issued and in the same branch that issued it. The customer has no right to claim it after its validity expires. The customer may retrieve their old device if the replacement process is not completed.
17. Ownership of the device transfers to Jarir Bookstore upon completion of the replacement process and cannot be returned to the customer. This includes any accessories received with the device, including but not limited to data stored on the device.
18. The value of the replaced device or any part of it cannot be refunded in cash.
19. In the event of a manufacturing defect in the new device, Jarir Bookstore’s exchange and return policy stated on the purchase invoice will apply.
20. The replacement service for old devices is available in Jarir Bookstore branches in the Kingdom of Saudi Arabia, excluding King Abdulaziz Airport branch and Prince Mohammed bin Abdulaziz Airport branch.
21. Jarir Bookstore offers additional support on some products up to 15% of the value of the replaced device, subject to the following conditions:
    1. The device to be replaced must have been purchased from Jarir Bookstore and may require presenting the purchase invoice.
    2. The serial number or IMEI number of the device must match the Jarir Bookstore invoice.
    3. The old device must have been purchased within a period not exceeding 3 years from the date of the replacement process.
    4. Jarir support and supplier support can be combined.
    5. When adding extra support:
       1. Jarir support allows the replacement of only one device.
       2. Supplier support allows the replacement of more than one device.
22. Jarir Bookstore offers a post-purchase replacement service for the new device within the first 7 days from the date of the purchase invoice, subject to the following conditions:
    1. This offer cannot be combined with any other offers.
    2. The amount will be refunded using the same payment method used in the invoice.
    3. The replacement amount must be less than the value of the purchase invoice.
    4. The same mobile number registered on the invoice must be used to benefit from the service.
    5. For installment customers, the amount will be returned via purchase vouchers.

1. Is the service available online and in-store?
   

   Dear Customer, the service is available in all Jarir Bookstore branches in the Kingdom of Saudi Arabia and the Gulf, except for King Abdulaziz Airport branch, Prince Mohammed bin Abdulaziz Airport branch, and Clock Tower branch.

2. Which devices are covered by the service?
   

   Dear Customer, you can replace any of the following devices to get a discount that includes all products and services sold at Jarir Bookstore. In Saudi Arabia: Smartphones, Laptops, Tablets, Smart Watches, PlayStation devices, and Headphones.

3. What products can be purchased?
   

   Dear Customer, replacement is possible for all products and services sold at Jarir Bookstore.

4. Can gift vouchers be exchanged?
   

   Dear Customer, yes, that is possible.

5. Does the old device have to be purchased from Jarir?
   

   Dear Customer, it is not required that the device was purchased from Jarir Bookstore. However, for devices purchased from Jarir, you will receive Jarir support on the valuation amount, provided that the device was purchased within the last 3 years.

6. How can I get Jarir support?
   

   Dear Customer, you can receive Jarir support if the following conditions are met:

   • The device to be exchanged must have been purchased from Jarir Bookstore.
   • It is not required to bring the invoice for the old device.
   • The serial number or IMEI number of the device must match the Jarir Bookstore invoice.
   • The old device must have been purchased within a period not exceeding 3 years from the date of the replacement process.
   • When adding extra support along with supplier support, it is not possible to replace more than one device in a single transaction.
7. Is it required to bring the accessories (charger, adapter, etc.)?
   

   Dear Customer, in general, it is not required to bring the accessories. However, not bringing the accessories may affect the device’s classification and price.

8. For customers requesting a replacement after purchase, is it required to bring the new device, or is only the purchase invoice sufficient?
   

   Dear Customer, it is not required to bring the new device; presenting the purchase invoice is sufficient.

   A verification code will be sent to the mobile number registered on the purchase invoice to complete the replacement process.

9. Can the customer apply for the replacement service after purchase?
   

   Dear Customer, you can benefit from the replacement service after purchasing the new device within the first 7 days from the date of the purchase invoice, subject to the following conditions:

   • Jarir support and supplier support can be combined.
   • The amount will be refunded using the same payment method used in the invoice.
   • The replacement amount must be less than the value of the purchase invoice.
   • For installment customers, the amount will be returned via purchase vouchers.
10. By purchasing a device through the replacement service, can I perform another replacement for a different device after purchase within 7 days?
    

    Dear Customer, it is not possible to perform a replacement (after purchase) if the device was purchased through the replacement service.

11. How will my device be evaluated? And can I know the replacement value before heading to the branch?
    

    Dear Customer, you can find out the device evaluation by visiting the After-Sales Services department in Jarir Bookstore branches or through the website. Please note that the evaluation on the website is an initial estimate and may differ after visiting the branch.

12. What are the cases in which the replacement service is rejected?
    

    Dear Customer, the replacement service will be rejected in cases such as having a personal account on the device, the presence of a lock code that you forgot, the Find My Device feature being enabled on Apple devices, an unclear serial number, or the customer’s refusal to provide the required information such as name, ID number, and mobile number. For more details, please visit the branch.

13. Does the device need to be working?
    

    Dear Customer, the device does not need to be working. However, if the device is not working, it may affect its classification and valuation.

14. Can I replace two products (e.g., a smartwatch + a smartphone) or only one product?
    

    Dear Customer, each customer can replace up to 3 devices per calendar month, whether in a single replacement transaction or multiple transactions.

15. Am I allowed to replace 3 devices per visit or on an ongoing basis?
    

    Dear Customer, you can benefit from upgrading up to 3 devices during each calendar month (from the beginning to the end of the month). It is not calculated as 30 days from the date of your upgrade. The number of devices is tracked per calendar month using the customer’s mobile number registered during the upgrade process.

16. After the device is approved for the replacement service, will I be provided with a replacement invoice?
    

    Dear Customer, you will receive a regular purchase invoice, which will show that the new device includes the upgrade service discount.

17. Can I buy any product with the voucher, or must the new device be from the same category as the old one?
    

    Dear Customer, it is not required to purchase a product similar to the old one. You can buy any category of products available in the store.

18. Does the voucher have to be used on the same day and in the same branch?
    

    Dear Customer, the voucher must be used on the same day it was issued and in the same branch that issued it. It cannot be used in another branch.

19. What is the procedure if the voucher is issued but the product I want is not available?
    

    Dear Customer, you can exchange it for any other product or convert it into purchase vouchers.

20. I want to cancel the replacement process before receiving the new product.
    

    Dear Customer, the process can be cancelled only if the payment has not been completed at the cashier.

21. I want to retrieve my device after completing the purchase at the cashier.
    

    Dear Customer, it is not possible to retrieve the old device after completing the upgrade process at the cashier. After that, Jarir Bookstore’s regular exchange and return policy applies, and the customer has no right to claim the old device or cancel the service.

22. The product I want is currently on a discount offer. Can I get it?
    

    Dear Customer, yes, you can. The discount will be applied to the final price of the product, including the current offer.

23. My old device is valued at 700 SAR. Can I buy a product worth 650 SAR?
    

    Dear Customer, it is not possible to buy any product whose value is less than the total value of the replaced device(s).

24. Can the voucher be used for purchases on the website or only in the branch?
    

    Dear Customer, the voucher can be used on the same day it was issued and only in the same branch that issued it. It cannot be used on the electronic website.

25. I brought 3 devices for upgrade and want to combine the value of the first voucher (2000 SAR for Category A), the second voucher (1500 SAR for Category B), and the third voucher (1000 SAR for Category C). Is that possible?
    

    Dear Customer, yes, that is possible. You will receive a total of 4500 SAR as a purchase voucher to buy the new product.

26. Can I get an additional discount?
    

    Dear Customer, yes, there are special replacement offers from companies (such as Samsung, Apple, etc.). These offers are available for a limited time and follow the same terms and conditions of Jarir’s upgrade service. The only difference is that the customer will receive an additional discount from the offering company.

27. Can Jarir support and supplier support be combined?
    

    Dear Customer, yes, supplier offers can be combined with Jarir support.

28. The replacement price is not satisfactory. What are the available solutions?
    

    Dear Customer, you can benefit from supplier support or bring more than one device for replacement.

29. My device type is not listed in the replacement list.
    

    Dear Customer, you can select "Other Models", and the device will be added during the upcoming period.