Its is a service provided by Jarir bookstore that enable a customer to trade-in their old device and get the value as a discount to buy a new device.

1. Jarir Bookstore's device exchange service allows you to exchange your old electronic device for a discount on a new device of your choice.
2. Products from the following categories are eligible for exchange (smartphones, smart watches, laptops, and tablets) for a discount on all products and services at Jarir Books tore.
3. Each customer is allowed to exchange up to three devices per month.
4. The service allows up to three old devices to be exchanged for a new device, provided that the new device is equal to or greater than the value of the exchange voucher.
5. The value of the voucher cannot be exchanged for Jarir Bookstore's gift vouchers.
6. To complete the exchange process, the customer must be present in person to verify personal data including )email, name, mobile number, and national ID/residency number(.
7. The customer is obligated to show the verification code message to the employee during the completion of the replacement procedures.
8. The self-assessment pricing on the Jarir website is not final, and the final price will be issued after the customer visits the store and the device is tested by a Jarir Bookstore employee.
9. The device will be tested by a Jarir Bookstore employee and classified based on the age and condition of the device and its accompanying accessories.
10. Jarir Bookstore reserves the right to refuse the exchange in the following cases:
    1. There is a personal account on the device.
    2. There is a password or digital lock on the device or a network lock.
    3. The "Find My Device" feature is not disabled for Apple devices.
    4. The serial number or IMEI number is not clear.
    5. The device components are damaged not original or have been modified.
    6. The customer refuses to provide the required personal information to Jarir Bookstore.
11. The customer bears responsibility for disclosing all modifications or repairs made to the device.
12. If it is discovered that the device information does not match, or modifications or repairs that were not disclosed, the transaction will be canceled and the device will be returned to the customer, with him bearing the cost of paying the value of the device in addition to the costs of processing the request, which is estimated at 10% of the value of the device.
13. Ensure that a backup of files is made and deleted from the device, as Jarir Bookstore is not responsible for any consequences resulting from not deleting the data.
14. The customer can cancel before completing the exchange process with the cashier. Once completed, the device cannot be retrieved and Jarir Bookstore's exchange and return policy outlined in the purchase invoice will apply.
15. Once the exchange request is completed, the exchanged device (the old device) cannot be returned.
16. The exchange voucher must be used at the time of issuance and at the same branch where it was issued. The customer cannot claim it after its expiration and can retrieve their old device if the exchange process is not completed.
17. Ownership of the device is transferred to Jarir Bookstore upon completion of the exchange process and cannot be returned to the customer. This includes accessories received with the device, such as screen protectors and data stored on the device.
18. The value of the exchanged device or part of it cannot be refunded in cash.
19. In the event of a manufacturing defect in the new device, Jarir Bookstore's exchange and return policy outlined in the purchase invoice will be followed.
20. Device exchange service is valid at Jarir Bookstore branches in Saudi Arabia , except for King Abdul Aziz Airport and Prince Mohammed bin Abdul Aziz Airport branches.
21. Jarir Bookstore offers additional support on some products up to 15% of the value of the exchanged device, subject to the following conditions:
    1. The device to be exchanged must have been purchased from Jarir Bookstore and may require the purchase invoice.
    2. The serial number or IMEI number of the device matches the Jarir Bookstore invoice.
    3. The old device was purchased within a period not exceeding 3 years from the date of the exchange process.
    4. This support cannot be combined with any other exchange offers.
    5. When additional support is added, no more than one device can be exchanged in the same transaction.

1. What products are supported in the replacement program?
   

   You can replace any smartphones, tablets and iPads, laptops, and smart watches to receive a discount that includes all products and services sold at Jarir (excluding Jarir Bookstore gift vouchers).

2. Can I replace a damaged or broken device?
   

   Yes, all damages and faults are accepted, but the evaluation grade will vary except in cases such as complete damage or missing components/parts of the device, non-original components, or modifications.

3. Do I need to bring accessories?
   

   Generally, accessories are not required to be brought, but not bringing them may affect the device's classification.

4. Can I request the replacement program if I did not purchase my old device from Jarir Bookstore?
   

   Certainly, all devices are accepted even if not purchased from Jarir Bookstore.

5. What is the validity of the replacement discount voucher?
   

   The voucher must be used immediately at the same branch where it was issued.

6. Can I benefit from the gifts provided with the device if there is a replacement offer from a specific company (e.g., Samsung)?
   

   Please refer to the terms and conditions of the replacement offer. The customer can benefit from any offer unless otherwise stated in the offer's terms and conditions.

7. If I purchased the replaced device from Jarir Bookstore, do I get a better price?
   

   A: Yes, for devices purchased from Jarir, the customer receives an additional 15% support based on the assessment value, provided that the device was purchased within the last 3 years.

8. Can I know the value of the replacement before going to the branch?
   

   Yes,you can make an initial assessment of the replacement value through the website click here

9. My old device is valued at 700 SAR; can I purchase a product worth 650 SAR?
   

   Unfortunately, you cannot purchase any product valued less than the total value of the replaced devices.

10. Can I combine Jarir customer support with manufacturer support?
    

    No, you cannot combine Jarir Bookstore support with other replacement offers.

11. Why is the website's valuation different from your valuation?
    

    The device's condition on the website may not have been accurately described. The assessment will be shared with you to ensure clarity.

12. I evaluated my device at another showroom, and the price was better; why?
    

    The device is assessed based on its current condition.

13. Can I replace more than one device when receiving additional support?
    

    You cannot replace more than one device in the same process.

14. Can I transfer data and make a backup of my data?
    

    Yes, you can make a backup of your data in the cloud, and we can assist you in transferring the data to your new device for a service fee.

15. Is customer presence required to complete the replacement process?
    

    Yes, the customer must be present in person to complete the replacement process.

16. Can I use more than one phone number in replacement transactions?
    

    Dear customer, only one phone number can be used to obtain 3 replacements per month.

17. If I do not receive the replacement code via SMS, can I complete the replacement process?
    

    Dear customer, to complete the replacement process, you must obtain the replacement code, and without the code, the process cannot be completed.

18. Can I exchange the replacement service voucher for purchase vouchers?
    

    Dear customer, you can benefit from the replacement voucher for all products sold in Jarir Bookstore, excluding purchase vouchers.