Why Jarir Protection Service?
The manufacturing warranty covers manufacturing defects only. While Jarir Protection packages provide you with a repair service for your device from accidents such as breakages and liquids for a fixed fee, which saves you repair costs that may exceed the value of the new device.
Features and Benefits
Service Benefits | Diamond Package | Platinum Package | Golden Package |
Duration | 36 Months | 24 Months | 12 Months |
Service Timelines | Working days 5 - 10 | Working days 5 - 10 | Working days 5 - 10 |
Number of Coverage | 4 repairs or 2 replacments | 4 repairs or 2 replacments | 2 repairs or 1 replacement |
Extended Warranty | One year | N/A | N/A |
Jarir Protection Packages
Devices | Price Range SR | ||
Value Protection Service (available only for selected Platinum and Diamond packages): This service allows you to upgrade your device by receiving a 50% discount based on the value of your old device when purchasing a new one.
Repair & Replacement Fees
Devices | Price Range (SR) | Repair Fees | Replacement Fees |
 Smartphones & Tablets | |||
 Smart Watches | |||
 Laptops & Desktops | |||
 TVs | |||
 Gaming Consoles | |||
Other Products |
FAQ's
What are the advantages of protection service for Devices?
• Repair of the device from accidental damages that not covered by the warranty, including screen breakage or liquid exposure, at a fixed and predefined repair fee.
• If your device suffers a non-repairable malfunction, you can replace it by paying a fixed and predefined replacement fee.
• All repairs are performed by a certified and authorized technical team.
What items are not covered?
The total protection service does not include cases of theft, any intentional damage, or complete damage to the device. This also includes repair operations outside the manufacturer’s centers or parties approved by the manufacturer. The service is not provided in the event of a shortage in the basic components of the device.
What motivates me to subscribe to the total protection service?
Your new device is protected from the factory with a warranty on manufacturing defects only (manufacturing defects). Therefore, the factory warranty does not protect accidental faults such as screen breakage and exposure to liquids, which represent more than 95% of the problems to which owners of electronic devices are exposed.
With the total protection service, we will repair your device for a specified and fixed fee in advance, or replace your device for a specified and fixed fee as well, in a short time, and to avoid spending huge amounts of money on repairing or replacing your device.
How can I subscribe to the service?
You can subscribe to the service at the time of purchasing the device, whether from Jarir Bookstore showrooms or from the Jarir website. You can also subscribe to the service within 14 days by visiting the store or through the website. Click here
How long will my device take to be repaired?
We repair or replace the device within a period of time of 5 to 10 working days.
The duration of the repair process does not include the customer’s delay in paying the fees, failure to disable the accounts on the device such as Find my iPhone/iCloud/Google Account, or failure to cancel the password and private information before receiving the device.
Can I decide to repair or replace the device?
The type of service, whether (repair or replacement), is determined by the service provider according to the condition of the device and the manufacturer’s recommendations. Some devices are not repairable and must be replaced directly. To know the maintenance procedures for your product, please contact the manufacturer.
Can I cancel the service after purchasing?
The service cannot be canceled after subscribing, and the amount cannot be refunded.
Is the service from Jarir Bookstore?
This service is provided by a third party through Jarir Bookstore.
Does the service include scratches or dings?
No, the service only includes accidental damage, which is physical damage to the device resulting from unexpected and unintended external means, as this resulting physical damage interferes with the proper operation of the device and does not include dings and scratches.
Are device accessories included in the comprehensive protection service?
Device accessories are not included in the TPS service, so please keep and do not hand over any accessory associated with the device (box, documents, data cable, memory card, SIM card, charger, battery, pen/stylus, PS controller, etc.) to Jarir.
- Determining the type of service (repair or replacement) is done by the service provider according to the condition
What happens if the same device is not available?
If an identical device is not available for replacement, the customer will be notified to choose a device in another color or a device with specifications similar to the original device will be provided.
What is value protection from the total protection service?
Value Protection is a new additional feature of Jarir’s total protection service for subscribers to the Platinum Packages 4 and 5 and the Diamond Package only for smartphones and tablets.
Total Protection Service customers whose smartphones and tablets have not been exposed to accidental malfunctions and have not benefited from repair and replacement services can benefit from this new feature, as the value of your smartphone or tablet purchase will be protected by 50%, offered as a discount when you want to upgrade your smartphone or tablet. For a new device within 13 months from the date of purchase
What do I do when I want to repair my device?
You can visit the nearest Jarir Bookstore branch in your city and visit the after-sales services department to deliver the device.
If you purchase through the website and if there is no Jarir Bookstore branch in your city, you can contact the unified call center at 8003034444, and a representative will be sent to receive the device.
We will transport the device to the service center for the purpose of repairing or replacing the device.
When is a smartphone or tablet eligible for an upgrade?
The device must be in excellent condition and must not have undergone any repair or replacement due to accidental damage not covered by the warranty.
What are the criteria for accepting devices for the value protection service?
- The device is not bent, not damaged, or is the battery not swollen?
- The back cover of the device is in good condition (no problem with scratches or light dings)?
- The camera is working well?
- Face ID works well?
- The SIM card works well?
- All buttons work in good condition.
- The screen and device body are not damaged?
- The touch screen works well?
- The screen does not contain spots, marks, blemishes, or signs of damage due to liquids?
- The device is working normally?
To review all terms, conditions and Shari’a certificate please click here.
Terms and conditions of the "Protect Now and Pay Later" package:
• The package allows customers to benefit from Total protection for electronic devices for two months, with flexible payment options.
• The coverage period of the package is two months, starting from the date of the purchase invoice.
• The service cannot be exchanged or refunded after payment.
• Number of requests: One repair request or one replacement request.
• The maintenance request can be used once for each invoice.
• Excluded from "Accident Protection" coverage are the following products: digital products, games, books, school supplies, and office supplies.
• Repair and replacement fees are fixed according to the device category
Service Benefits | Protect Now Pay Later Package |
Duration | 2 Months |
Service Timelines | Working days 5 - 10 |
Number of Coverage | ***repair or replacement |
Extended Warranty | N/A |
***Coverage is limited to one time per invoice — either a repair or a replacement.