Microsoft Dynamics CRM 2011 Administration Bible--------------------------------------------------An in-depth, expert guide to Microsoft Dynamics CRM 2011 from MicrosoftCRM experts! What better way to learn how to administer Dynamics CRM2011 than from two Microsoft CRM experts? This in-depth Bible is packedwith expert guidance on the latest version of Microsoft's hot CRM product.Whether you're new to Dynamics CRM or upgrading from an earlier version,you'll get thoroughly up to speed on everything from the basics tonew features and more.* Brings you up to speed on Microsoft DynamicsCRM 2011, the latest version of Microsoft's fast-growing customer relationshipmanagement software* Shows you how to get the most out of the application,including configuration and customization, integrating with MicrosoftOffice, and automating business processes* Features step-by-step instructionand in-depth coverage of all essential topics, you'll want to keepthis information-packed book at your desk as a practical referenceIf you want to master Microsoft Dynamics CRM 2011 for your businesscontacts, this is the book you need to succeed--------------------------------------------------Author Biography: Matthew Wittemann is the director of the customerrelationship management (CRM) at C5 Insight (formerly Customer Connect),and a Microsoft CRM Consultant and MVP. Geoff Ables is a CRM, databasemarketing, and Web 2.0 expert. He is a Managing Partner of C5 Insight.