What is Zaam?

Zaam is a service that allows you to get the latest smartphone every year through a monthly subscription, with flexible options to upgrade, return the device, or continue your subscription.

Zaam Benefits

A New Device Every Year: Get a new iPhone every year.

Easy and Free Upgrade: Upgrade to the latest iPhone model in accordance with the applicable Terms and Conditions.

Comprehensive Protection: Your device is protected by AppleCare+, including repair and replacement services, subject to the AppleCare+ Terms and Conditions.

Fixed Monthly Subscription: Enjoy a fixed monthly subscription fee throughout the subscription period.

How Zaam Works

1. Choose your device.

2. Select the Jarir showroom where you would like to collect your device.

3. Visit the Zaam website to complete your registration.

4. Pay the first installment and collect your device.

5. Upgrade your device to a new one in accordance with the applicable Terms and Conditions.

Eligibility Criteria

A valid ID and an active Nafath account.

The subscriber must be 21 years of age or older.

An active email address and a mobile number registered in the subscriber’s name in the Kingdom of Saudi Arabia.

A valid credit card issued by a bank in the Kingdom of Saudi Arabia.

The subscription service requires the purchase of AppleCare+.

Applications are approved or rejected by Zaam and are subject to an assessment process that may include additional criteria in accordance with Zaam’s policies.

General Terms

The devices remain the property of Zaam, and the subscription term is 12 months.

Monthly subscription fees are charged automatically. Therefore, your credit card details must be kept up to date, and sufficient available credit must be maintained.

You may upgrade the device, continue using it and pay its full value, or return it in accordance with the applicable Terms and Conditions.

Fees may apply in cases of early cancellation or loss of the device.

Zaam handles personal data securely and in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia.

The device cannot be exchanged after subscribing to the Zaam service.

Upgrade and Cancellation

Free Device Upgrade

You may upgrade to a new device without any additional upgrade fee after completing your subscription term and renewing your subscription under a new contract.

Upgrade at Any Time

Early upgrade options are available, allowing you to upgrade your device before the end of your subscription term. Early upgrade fees may apply as specified in the applicable Terms and Conditions.

Cancellation After the Subscription Term Ends

At the end of your 12-month subscription term, you may return the device. If the device is in good condition and free from scratches or damage, no cancellation fee will apply, subject to the applicable Terms and Conditions.

Early Cancellation

If you cancel your subscription before completing the subscription term, an early cancellation fee will apply as specified in the applicable Terms and Conditions. Such fee will not exceed the remaining value of the subscription contract.

What Are the Early Upgrade Fees?

Subscriptions Activated Between September and February

If an early upgrade is requested before completing the first six (6) monthly subscription payments, the customer will be required to pay the equivalent of two (2) additional monthly subscription payments.

If an early upgrade is requested after completing the first six (6) monthly subscription payments, the customer will be required to pay the equivalent of one (1) additional monthly subscription payment, or a lower amount if such payment would exceed the total remaining value of the contract.

Subscriptions Activated Between March and August

If an early upgrade is requested before completing the first six (6) monthly subscription payments, the customer will be required to pay the equivalent of four (4) additional monthly subscription payments.

If an early upgrade is requested after completing the first six (6) monthly subscription payments, the customer will be required to pay the equivalent of three (3) additional monthly subscription payments, or a lower amount if such payments would exceed the total remaining value of the contract.

What Are the Early Cancellation Fees?

If the customer cancels the subscription before the end of the commitment period, early cancellation fees will apply as follows:

The customer will be required to pay the remaining monthly subscription payments, capped at a maximum of six (6) months, in addition to the equivalent of three (3) additional monthly subscription payments, provided that the total amount payable does not exceed the full value of the subscription contract.

Which Devices Are Available Through Zaam?

iPhone 17 Pro and iPhone Air.

Can I Subscribe to More Than One Device?

A subscriber may have only one device subscription using their email address and credit card. The option to subscribe to multiple devices per subscriber will be available soon.

Can I Subscribe to a Device Without AppleCare+?

No. AppleCare+ is included as part of the Zaam subscription to protect your device against accidental damage during the subscription period, subject to the AppleCare+ Terms and Conditions.

What Is the Subscription Term?

The subscription term is 12 months.

Do I Have to Return the Device at the End of the Subscription Term?

At the end of the subscription term, the subscriber may return the device or upgrade the subscription to a new device. The subscriber may also continue using the same device in accordance with the options and conditions available under the subscription contract.

When Can I Upgrade My Device?

The customer may upgrade the subscription to the latest device after completing the specified contract term. Early upgrade options are also available, subject to the applicable fees, Terms and Conditions.

Can I Exchange the Device for Another Device or a Different Color During the Subscription Period?

No. The device cannot be exchanged for another device or a different color during the subscription period.

What Happens if the Device Is Broken or Damaged?

You may visit any Jarir showroom to receive assistance and guidance regarding the applicable repair or replacement procedures.

Do I Need to Pay for Repair or Replacement?

AppleCare+ service fees apply to repairs or replacements depending on the type of damage. For applicable fees and further details, please visit the dedicated AppleCare+ page:

https://www.jarir.com/apple-care-iphone