Winning Score: How to Design and Implement Organizational Scorecards

Highlighted with valuable tips and Browns firsthand experiences, <i>Winning Score</i> is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. The book covers how to identify strengths, weaknesses, opportunities, and threats, design data collection strategies, link the scorecard to other systems in an organization, develop a performance index, and avoid the top 10 measurement mistakes. In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.