The Lean Office: Collected Practices and Cases

<b>The Lean Office<i>: Collected Practices and Cases</i></b> is a compilation of articles previously published in the Productivity Press newsletter, <i>Lean Manufacturing Advisor</i>. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies. These provide practical, in-depth description of lean implementation, written in a conversational, easy-to-read style. Unavailable from any other single source, this work provides office managers with real-world information that will inspire their efforts and help them achieve and improve lean practices throughout their organizations.