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Item 1 of 1
Item 1 of 1
CRC Press
Designing Service Excellence: People and Technology
SR 315
Inclusive of VAT
SR19Per Month/24 months
This book is printed on demand and is non-refundable after purchase
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About this Product
The moment of truth-that instant when consumers experience and judge service quality-often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public
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