Customer Satisfaction Evaluation : Methods for Measuring and Implementing Service Quality

Printed Book
SR 949
Inclusive of VAT
Sold as: EACH
SR57Per Month/24 months
Author:Grigoroudis, Evangelos
Date of Publication: 2012
Book classification:Business & Management,English Books
No. of pages:328 Pages
Format:Paperback

This book is printed on demand and is non-refundable after purchase

Available Formats :

Printed Book

It will be sent to your address

SR949
Incl. VAT

Choose your delivery preference

Or

About this Product

Basic Methodological Approaches.- Other Methodological Approaches.- MUSA: Multicriteria Satisfaction Analysis.- Extensions of the MUSA Method.- Advanced Topics on the MUSA Method.- Customer Satisfaction Surveys and Barometers.- Applications in Business Organizations.- Customer Satisfaction and Information Systems.
Show more

Specifications

SKU9781461425021
Manufacturer Number9781461425021
year published2012
Show more

Report an issue with this product.

Customer Reviews