Change management and employee involvement in implementation

The present research carried out within SOSUCAM is entitled: "the issue of employee participation in the management of change in business: the case of the implementation of the quality approach at SOSUCAM". The objective is to highlights the factors that favor or not the involvement of employees in the conduct of change within a company. Therefore, the study strives to understand how the involvement of SOSUCAM employees is operationalized in the conduct of the quality approach. In a specific way, it is a question for us of analyzing the impact of communication, training and social and economic factors in the involvement of employees in the quality approach. This work follows a qualitative-quantitative approach. The data we used come from documentary sources and interviews carried out on a sample of 150 employees from different departments of SOSUCAM. The study was based on symbolic interactionism (Berger P. & Luckmann T., 1996).