Balanced scorecard implementation and its challenges. The Ethiopian Railways Corporation

Masters Thesis from the year 2019 in the subject Business economics - Business Management, Corporate Governance, grade: 3.68, language: English, abstract: The major purpose of this study is to assess the status and challenges faced while implementing the balanced scorecard reform initiative in Ethiopian Railways Corporation (ERC). The Balanced Score Card (BSC) is one of the most popular public service reform initiatives in Ethiopia that tries to translate a companys strategic direction and objectives into actionable initiatives and measurements. The major findings of the study reveal that employees understanding on the vision and strategic objectives and employees positive perception regards to BSC initiative relevance is a good opportunity for ERC. Whereas, lack of committed management and employee, manpower skill gap and lack of training, ineffective communication with employees, lack of monitoring and evaluation system are the variables that are statistically significant and have influence on balanced scorecard reform implementation at the Corporation. Therefore, it is recommended that ERC should strength the commitment of management and employee by providing adequate and continuous refreshment training on the concept of Balanced Scorecard.