Returns and Exchange

• To benefit from Return, Exchange and Warranty services, original invoice is required.

• All items are subject to Return and Exchange except (Books, Electronics, Software, Video Games and Prepaid Cards unless they do not meet standard specifications) with following terms:

1. Item is in original packing condition.

2. Return and exchange is within 14 days of date of purchase.

3. Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted.

4. Amounts paid are returned using the same method used when paying, except purchases paid with partner vouchers or through installment service, where the amount paid can be exchanged with Jarir vouchers.

5. Refunding the amount collected on behalf of 3rd parties depends solely on the service provider’s Return & Exchange policies, and it requires customer providing the payment slip alongside Jarir Invoice.

6. Return, Exchange and warranty service extend within the geographical boundaries of the country in which the product was purchase.

7. Service charges are non-refundable.

(These additional terms and conditions are applied for online purchases)

8. Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.

9. The return and exchange period is calculated from the date of delivery.

10. To benefit from return and exchange services, the customer must go to the nearest Jarir bookstore (you can visit the showroom list page). If the showroom is not available in your city, please contact us at the unified number for your service 1801802 and a representative of the shipping company will come to pick the order.

Immediate Defective Items Replacement

• Jarir Bookstore will replace devices with a manufacturing defect (non-software) with a similar item within 3 days of purchase date based on following condition :

1. Device must be free of scratches or signs of misuse.

2. Original packing along with the box, user manuals and accessories must be returned with the device.

3. A technical report from the Authorized Service Center might be required prior to replacement.