Reliability and Warranties: Methods for Product Development and Quality Improvement

Emphasizing manufactured products, Marlin Thomas presents a modern concept of product quality that integrates quality, reliability, and warranties. He expands the concept of quality, making it a measure of overall product value to customers. The author instructs in ways to analyze and record various areas of concern, including characteristics of product failures. He covers product reliability assessment, estimation and prediction of warranty costs, and development and evaluation of quality improvement strategies. He also looks at economic models for product warranties, product quality monitoring and feedback, and the quality improvement process.