Obtaining Value from Big Data for Service Systems

Volume II of this series discusses the technology used to implement a big data analysis capability within a service-oriented organization. It discusses the technical architecture necessary to implement a big data analysis capability, some issues and challenges in big data analysis and utilization that an organization will face, and how to capture value from it.

It will help readers understand what technology is required for a basic capability and what the expected benefits are from establishing a big data capability within their organization.