Warranty Policies

1. All electronic devices sold at Jarir Bookstore are warranted for a minimum of 1 year except for accessories and peripherals.*

2. The original invoice is required to verify the serial number and validate the warranty period in order to benefit from warranty services.

3. Warranty Providers:

3.1 The device’s warranty is provided by the manufacturer or their Agent and it is subjected to the warranty policies of the manufacturer, which can be found either on the product manual or the official website of the manufacturer. To request for warranty services, customer must contact manufacturers or their Agent/Importer directly as per the rules and regulations.

3.2 Warranty services provided by the Agent are not the responsibility of Jarir Bookstore. This includes spare part availability, repair period and/or quality of repair. The customer is to contact the warranty service provider directly in case of complaints or any other concern.

3.3 Jarir Bookstore provides its own warranty on some devices in order to ensure the highest quality of service. Customers can contact us for more information.

4. General Warranty Policies:

4.1 Warranty is provided by replacing defective spare parts in case of a factory defect and not necessarily by replacing the device or refunding its value. Failures resulting from the following scenarios are excluded from warranty service:

    4.1.1 Misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on webpages or digital agreements upon the device’s activation

    4.1.2 Unauthorized repair attempts that result in damaging the device as well as using non-certified spare parts.

    4.1.3 Deleting Operating System files, hard-disk partitions or virus related issues.

    4.1.4 For products with no written warranty policy in the product manual or the manufacturer website, the above conditions apply in addition to the points in the below table:


Product Type

Warranty Coverage

Bags

Warranty Covers the following points: 1.Zipper not working

Computers & Smartphones

Warranty covers device only. Accessories have 1 year warranty only unless otherwise is mentioned in the product manual.

Back cover

Warranty Covers the following points:


1. Changes in the size of the cover


2. Malfunction in the device battery “for Smart covers with batteries”.


3. Functionality of the Device’s buttons because of the back cover.

Screen protectors

Warranty Covers the following points:


1. Changes in the color of the screen protector


2. Functionality of the touch sensitivity of the device.


3. Loose glue.


4.2 The life-cycle of devices may differ from one another and customers can review the device manual or contact the manufacturer for more details.

5 *Accessories warranty is subjected to the terms and condition of the manufacturer warranty policies, which is explained in the product manual.

6. Service Policy

6.1 Personal Data and information on devices are the responsibility of customers and customers are advised to make back-ups for their data prior to servicing the device. Warranty provider is not responsible for any data or information loss.

6.2 In case of a request for Data Backup, the Warranty provider can’t guarantee results as it depends on the device condition.

6.3 The Warranty provider is not responsible for the loss of any installed software.

6.4 The customer agrees to remove all pass codes and passwords related to the device or its applications like iCloud from Apple or lock patterns etc. Otherwise, the Warranty provider has the right not to conduct any repairs.

6.5 The customer agrees that their device will be repaired by a qualified technician that has the right to open the device without permission from the customer if required.

6.6 Additional fees might apply for resolving software malfunctions.

6.7 Warranty provider is not responsible for damages that are discovered later or during repair and that was not reported by customer when submitting his device.

6.8 The customer needs to show the Original Delivery form upon receiving the device, or else the device will not be handed over to him.

6.9 Devices left more than 3 months without collection after the customer was informed of its readiness for pickup at the point of collection will be disposed of.

6.10 The time period required to obtain device information or customer approval is not included within the Turn Around Time (TAT) of the repair process. This includes:

6.10.1 Obtaining PIN numbers or passwords for locked devices.

6.10.2 Approval for certain warranty procedures such as ordering spare parts for out of warranty fixes.

6.10.3 Obtaining payment related to warranty service (if any).

6.10.4 Obtaining accessories or peripherals that are needed for additional diagnosing such as power adapters, batteries or power cables.

6.10.5 Obtaining the original proof of purchase.

6.11 The warranty provider is not responsible for replacing enhancements to devices such as screen protectors and plastic covers if the enhanced part or device requires replacement during the warranty service process.

6.12 In all cases the Warranty provider holds full responsibility of providing the warranty service to the customer and Jarir bookstore is not liable for:

    6.12.1 The quality of repair and any delays in warranty service.

    6.12.2 The cost of repair, availability of spare parts, compensation or complaints.



We are happy to serve you through Customer Service in the showroom, or by contacting us on 1801802.