Facility Management Outsourcing Relationship

This book explains why outsourcing facillity management strategy may help organizations to save money. These four facility services can each add specific valuesto the higher education sector. This study thus focuses on the four FM outsourcing services of maintenance, cleaning, security and catering, as they are supplied in Hong Kongs higher education sector.

Before discussing client and service provider relationships or the nature of their operational and management elements, it is important to distinguish
between the two terms of contracting-out and outsourcing. Contracting-outnormally refers to those services that continue to be provided in-house but have been directly contracted, whereas outsourcing refers to services that continue to be procured from external providers.

The purpose of this study is to investigate the outsourcing relationships
between the clients and service providers in a key sector of Hong Kongs
economy. Fully understanding these outsourcing relationships requires taking a holistic view of the fundamental elements of outsourcing, including thenature, services, strategies and the management of relationships. Such an understanding also involves examining these elements within appropriate
theoretical models.