A Practical Guide to Information Systems Process Improvement

Tailored specifically for information specialists, this critically acclaimed bestseller provides a step-by-step methodology for creating a world class IS organization through process improvement. The authors outline a practical, complete, and easy-to-understand approach for improving or re-engineering the processes within an IS organization. They provide detailed information on various components and design requirements for each information systems process, ingeniously simplifying the path to improvement so that systems administrators see the tasks as immediately doable. Checklists and templates are provided along with examples, which one can readily adapt to meet the unique requirements of specific organizations.