The IOSA Story: Effects of the IATA Operational

The main aim of this book is to familiarize those who have never heard of IOSA with its basic idea and effects and to give a concise analysis of the IOSA Programme for those who are directly affected. The book describes the most relevant aviation organisations and clarifies their impact on aviation business with the aim to give an in-experienced reader a short summary and even reference to under-stand the dependencies. Furthermore it presents an overview of the development of quality systems with special emphasis on quality assurance in airline operations. This facilitates the understanding of the basic idea of quality and the specialities in airline business to be able to comprehend the primary purpose and philosophy of IOSA. The core chapter of this book analyzes IOSA itself. Picking up the ideas of basic quality management and using the clarified connections of the international aviation organisations the history and objectives of the programme are discussed in detail. The airline specific information concerning certification procedures and economic impact of IOSA - including a description of the advantages of inter-airline-co-opera-tions - closes the main part of the book.