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BoD - Books on Demand
Service quality from the guests view:Manual for more service quality in hotels and restaurants
SR 65
Inclusive of VAT
This book is printed on demand and is non-refundable after purchase
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SR65
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About this Product
Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
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