The McGraw-Hill 36-hour Course Operations Management--------------------------------------------------Take a crash course in boosting operational efficiency! Whether a businessmanufactures trucks, delivers packages, or sells coffee, it lives andbreathes on its operations. Without exception. Ensuring smooth, efficientprocesses is a challenging task - but the rewards are immense. TheMcGraw-Hill 36-Hour Course: Operations Management puts you on thefast track to bolstering and managing the effectiveness of your organization'soperations. Complete with exercises, self-tests, and an online finalexam, this virtual immersion course in operations management teachesyou how to: evaluate and measure existing systems' performance, usequality management tools like Six Sigma and Lean Production, designnew, improved processes, and, define, plan, and control costs of projects.Take this in-depth course on operations management and put your visioninto action. This is the only book on the syllabus. Class begins now.--------------------------------------------------Author Biography: Linda L. Brennan, Ph.D., is a professor of managementat Mercer University where she teaches graduate and undergraduate coursesin operations management, leadership, international business, and strategy.Brennan lives in Macon, Georgia.