Matilda Gundalini: A Tale of Workplace Harassment

Matilda has been working in administrative jobs for over 20 years. She considers herself to be a great employee; conscientious, polite, smart as well as thoughtful, in short, a fine addition to any organization. Somehow though, Herman Braddock, her new boss, doesnt seem overly impressed. He seems unprofessional to Matilda and, at times, surprisingly overly friendly. Honestly, she finds him to be incompetent, but, hard as it is for her to believe, he is still the boss. She doesnt get the impression hed be open to some helpful suggestions she could make about how a supervisor should behave. Is a formal complaint about her boss the way to handle this? What should she do?