Lean for the Public Sector: The Pursuit of Perfection in Government Services

Packed with international case examples, Lean for the Public Sector begins with coverage of the basic philosophy of Lean before detailing specific methods for improving public sector processes. It considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector.