SAGE Publications, Inc
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
This book is printed on demand and is non-refundable after purchase
Available Formats :
Printed Book
It will be sent to your address
Secure Shopping
Convenient Returns
Genuine & Warranted
Fast Delivery
About this Product
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:
- Identify and master emotions
- Master the story
- Promote positive behavior
- Achieve Rapport
- Control your response
- Take perspective
When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Report an issue with this product.
