Information Systems for eGovernment : A Quality-of-Service Perspective

Part I eGovernment: a complex challenge.- 1 The different facets of eGovernment initiatives: paradigms and approaches.- 2 Data Governance.- 3 The eG4M methodology at a glance.- Part II Strategic planning.- 4 eGovernment vision elicitation.- 5 State Reconstruction.-6 eReadiness Assessment.- 7 Quality Assessment.- Part III Operational planning.- 8 Definition of priority services and value targets. 9 Choice of Projects.- 10 A Reference Technological Architecture. 11 Specification of New Administrative Processes.- Part IV eGovernment in Mediterranean countries public administrations: case studies.- 13 Tunisian Ministry of Agriculture planning of new services and information systems integration. Part V Appendixes. A Information Integration Technologies. B Business Process Managemen. Index. References.