Emotional Labor: Putting the Service in Public Service
Printed Book
SR 397
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SKU 9780765621177Publishing Ref 9780765621177
Author:Guy, Mary E.
Date of Publication: 2014
Book classification:Business & Management,English Books
No. of pages:256 Pages
Format:Paperback
This book is printed on demand and is non-refundable after purchase
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About this Product
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.