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Emotional Labor: Putting the Service in Public Service

Printed Book
SR 397
Inclusive of VAT
Sold as: EACH
SR24Per Month/24 months
Author:Guy, Mary E.
Date of Publication: 2014
Book classification:Business & Management,English Books
No. of pages:256 Pages
Format:Paperback

This book is printed on demand and is non-refundable after purchase

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About this Product

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
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Specifications

SKU9780765621177
Manufacturer Number9780765621177
year published2014
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