Routledge
This book is printed on demand and is non-refundable after purchase
Available Formats :
Printed Book
It will be sent to your address
This book provides a solid understanding of electronic word of mouth (eWOM) by taking the reader through the process of information diffusion from rumour generation in times of traditional word of mouth (WOM) to negative social eWOM and examining how consumers process it.
Report an issue with this product.