Perfect Phrases for Customer Service

Perfect Phrases for Customer Service, 2nd Revised edition--------------------------------------------------This title includes the right phrase for every situation...every time.You've heard it a million times: 'The customer is always right.' Butlet's face it - sometimes the customer is misinformed, confused, ordownright difficult. The ability to handle such customers is what separatesthe serious professional from the average employee. Perfect Phrasesfor Customer Service, Second Edition, provides the language you needfor everyday customer service situations - and includes simple, effectivetechniques that can help you meet even the most demanding customerneeds. Master the most effective words and phrases for: defusing badsituations before they get worse, handling complaints patiently andprofessionally, satisfying customers and increasing sales, and, buildinglong-term relationships with important customers.--------------------------------------------------Author Biography: Robert Bacal is the author of Managing Performanceand The Complete Idiot's Guide to Consulting, and he runs the managementwebsite work911.com.