Perfect Phrases for Conflict Resolution - Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-usePhrases for Encouraging a More Productive and Efficient Work Environment--------------------------------------------------THE RIGHT PHRASE FOR EVERY SITUATION ...EVERY TIME Conflict in theworkplace is inevitable. When you have the right words and phrasesat your command, you can quickly resolve any disagreement-and preventit from spreading into an uncontrollable fire. Perfect Phrases forConflict Resolution has hundreds of ready-to-use phrases, dialogs,and practice scripts to help you rise above the conflict and focuson solving the problem, whether it's with an employee, boss, customer,supplier, or coworker. This handy, quick-reference guide provides effectivelanguage for dealing with: A micromanaging supervisor An underperformingemployee A peer's disruptive work habits Unreasonable or unethicalcustomer requests Abrupt, rude, and unprofessional coworkers--------------------------------------------------Author Biography: Lawrence Polsky and Antoine Gerschel are managingpartners at PeopleNRG, a consultancy firm in Princeton, NJ, that leadsteams through change. They are the authors of Perfect Phrases for CommunicatingChange.