Medical Assisting Made Incredibly Easy, Therapeutic Communications--------------------------------------------------This volume of The Medical Assisting Made Incredibly Easy seriespresents the basic principles of effective communication in a light-hearted,humorous, engaging, relevant, and enjoyable style. A host characterguides students through key points and clarifies difficult concepts.Boxes with eye-catching icons provide practical advice about difficultworkplace scenarios, patient education, legal and ethical issues, andother topics. Other features include realistic, challenging situationswith critical thinking questions, examples of effective and ineffectivedialogue, suggested individual and small group learning activities,and, lists of ABHES and CAAHEP competencies covered in each chapter.A free Instructor's Resource CD-ROM and online instructor resourcesare available to instructors who adopt the text. LiveAdvise tutoringis also included.